We accept paypal and credit cards (Visa, Mastercard, American Express and Discover).

Yes, all payments are processed through encrypted and secure third-party payment providers. We do not store your credit card information.

Payments may be declined due to bank restrictions, incorrect billing details, or insufficient funds. We recommend trying another card or contacting your bank.

Yes. We support order cancellation within 12 hours after purchase.

Yes. If you need an invoice, please contact us at sales@tidytechpet.com. We will send you the invoice after your order has been processed.

Yes. TidyTechPet® Smart Pet Doors come with a free 2-year warranty from the date of purchase.>>View more

The warranty covers manufacturing defects, workmanship issues, and shipping damage (reported within 30 days of delivery). We will repair, replace, or refund the product depending on the situation.

The warranty does not cover issues caused by:

• Improper installation or use
• Misuse, abuse, or product modifications
• Accidental damage (including pets, children, insects, or natural disasters)

If you experience any issue, please contact us at sales@tidytechpet.com or WhatsApp +1 646 348 0508. Our support team will assist you with troubleshooting, replacement, or repair.

If your order arrives damaged, please take photos of the packaging and contact us within 30 days of delivery. We will evaluate the issue and provide a replacement or repair.

Yes. You can extend your warranty:

• 3 Years: $39
• 4 Years: $49

Extended plans provide longer protection and additional support coverage.

No. The warranty is only valid for the original purchaser and is non-transferable.

Warranty registration is optional and mainly helps speed up support, especially for marketplace purchases (like Amazon). Orders placed directly on our website are automatically covered.

We provide full after-sales support including troubleshooting, replacement parts, and product assistance to ensure smooth use of your product.

We currently ship to the United States, Canada, Mexico, and most European countries including Germany, the United Kingdom, France, Italy, Spain, and more.

For other destinations, please contact us at sales@tidytechpet.com before placing your order.>>View more

Yes, we offer free standard shipping on all orders with no minimum purchase required.

No. All prices include duties, import fees, and taxes. You will not be charged any additional fees upon delivery.

All orders are processed within 1–2 business days after payment confirmation. Once shipped, you will receive a tracking number via email.

Delivery times depend on the product type:

• Standard products: 3–5 business days
• Customized products: 8–10 business days

Delivery may vary depending on destination and customs clearance.

We work with trusted international carriers such as UPS, FedEx, DHL, and USPS to ensure fast and reliable delivery.

Your order may be shipped from our overseas warehouses or directly from the manufacturer, depending on which option provides the fastest delivery.

Yes. Once your order is shipped, you will receive a confirmation email with tracking information.

If you need urgent delivery, please contact us before placing your order. We will do our best to accommodate your request.

We offer a 30-day return window. If you are not fully satisfied with your purchase, you may return the item within 30 days after delivery for a refund.>>View more

Yes, you can cancel your order within 12 hours of purchase. Please contact us at sales@tidytechpet.com with your order number.

To be eligible for a return, items must be purchased directly from TidyTechPet® and be in original condition with original packaging, suitable for resale.

Yes. Clearance items and products that are used, damaged, or not in original condition due to customer misuse are not eligible for return.

If the return is due to our error (such as wrong item shipped or product quality issues), we will cover all return costs.

If the return is due to customer reasons (such as change of mind or wrong order), the customer is responsible for return shipping costs.

No, we do not charge any restocking or return handling fees.

Please contact us or fill out the return request form to initiate a return or exchange. We will review your request and respond within 24 hours.

Once approved, we will provide a return address or return label (if applicable). Returns sent without approval or proper tracking may not be accepted.

Once your return is approved and received, refunds will be issued to your original payment method within 3–5 business days.